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NetKeeper Internet runs on all browsers. There are no ActiveX or loaded components required.
NetKeeper Internet can expand as required to serve thousands of simultaneous customers to the limit of your hardware. NetKeeper Web portals can support peak demands without increases in operating costs and without the need for additional personnel.
NetKeeper Internet Customer portals allow users to
- enter and watch the progress of their own calls
- access the help desk
- look up solutions in SolutionsKeeper - the knowledgetree database
SolutionsKeeper provides additional functionality: it automatically generates WEB pages with your SolutionsKeeper data (it also creates WEB Top FAQ pages also).
- view the automatically generated top FAQ list to solve their own problems
- add notes to their open on going service requests
NetKeeper provides on-demand answers to any end user at any time and from any location. The Help Desk staff can set up the SolutionsKeeper knowledgebase to handle requests about many different products or situations.
NetKeeper Internet Customer portal
- alerts staff of incoming calls via e-mail, beeper or alpha numeric pager
- reduces support time and enables staff to optimize service to end-users.
- automatically assigns calls to queues or techs
- creates service calls in the help desk program
- automatically retrieves the contact information and attaches the new service request to the customer 's account.
- diminishes telephone traffic, reduces costs and increases customer satisfaction.
- is available 24/7 at a very low cost.
- is customizable
NetKeeper Internet gives call centers, even with limited staff, the tools
to handle increases in service request volume that occur during peak times.
NetKeeper Internet Tech portal
- Gives Technicians Access to the Help Desk
By using the company Internet or Intranet, companies can use their technical staffs more efficiently. Technicians are never out of touch with the main help desk either within the company or out in the field. The help desk staff does not have to track down technicians to update them on incoming service requests. The help desk is more efficient and less chaotic. The NetKeeper Internet Tech portal provides technicians with access via the Internet to the help desk to enter and update contact data, retrieve, update and close service calls and to access all the information available in SolutionsKeeper to solve service requests.
- Requires no additional training or software distribution
To access NetKeeper Internet, technicians simply point their browsers to the URL where NetKeeper Internet is installed. Note: The WEB interface can also be customized to support non standard WEB devices such as WEB phones, PDAs and similar devices.
- Gives Access to SolutionsKeeper for effective support
Techs can also view the Top FAQs list created by SolutionsKeeper. Your end-user can also see this data or you can easily create a separate set of WEB solution pages for your end users.
- Techs can also carry laptops with the entire database loaded
(NetKeeper's thin client advantage), update the data and then merge the modified data back.
NetKeeper Internet End User and NetKeeper Internet Tech portals integrate seamlessly with any present and future installations of NetKeeper software - NetKeeper CRM and NetKeeper Help Desk Captain.
NetKeeper Portals are available as full WEB applications
The portal can be integrated into your WEB site and customized to match your WEB pages or it can be used as an independent application. End users can log calls and upload attachments to illustrate their problem requests. The new calls are automatically entered into the NetKeeper database and automatically assigned to a queue, tech or asset.
The layout of the pages is via HTML templates. This separates the business logic from the layout. Your WEB master can change the layout of the WEB pages without any concern that the business logic will be damaged. This is an important feature since WEB pages change often. By separating layout and business rules, updating your Portal's WEB pages is made much easier.
Installation Notes
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