NetKeeper help desk software, CRM software and Network Management and Inventory Software
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 NETKEEPER CRM
ADVANTAGES and BENEFITS

  

NetKeeper CRM has the tools to help you control costs, increase sale's opportunities and customer satisfaction.

  
  • Coordinates interactions across all channels in "real time"
 
  • Provides single view of the customer across the enterprise from sale's lead to purchase to help desk support
 
  • In depth customer management to acquire and retain customers and increases customer satisfaction
 
  • Business, sale's opportunities and lead development to improves sales team efficiency
 
  • Customizable Sales Pipeline to manage leads to sales at every step
 
  • Groups customers by keywords for profiling, sales and marketing campaigns, training and more
 
  • Supports multi-message campaigns via e-mail, mail etc.
 
  • Allows unlimited contacts per customer
 
  • Full, definable three tier system - organizations, departments, contacts - tiers are customizable
 
   
NetKeeper CRM improves the efficiency of your managers, sales and technical staff with easy access to all customer information.  
  • Easy access to all information for customer support
 
  • Easy access to business development opportunities
 
  • Easy to customize to fit your organization
 
  • White board - Announcement board to broadcast important message to the staff
 
   
Reduces Support Time and Reduces Pressure on Staff
Complete Help Desk Solution
Includes all features of NetKeeper Help Desk Captain SQL plus
  
  • New! Supercase - groups cases,issues and people to handle complex problems or projects
 
  • Supports multiple site replication
 
  • Multitasking - no need to close down one job to start another
 
  • Optional assignment of a case to equipment instead of caller
 
  • New! Administrator Control Bridge to evaluate agent productivity, service quality using gauges and graphs
 
  • Reports findings in "real time"
 
  • New! Advanced multi-level security to limit access by screen, area or module for each staff member
 
  • Automatic work order due date calculation based on priority
 
   
Inventory Control  
 
  • Tracks assets and movement of assets
 
   
Integrates with other client server applications for powerful data analysis  
  • SQL based
 
  • Deploys rapidly
 
  • Active Directory Integration
 
  • PDA Integration
 
  • Data export to Excel and HTML
 
  • "Drag and drop" files and attachments
 
  • Text indexed database
 
  • Microsoft Word merge for form letters, automatic e-mail responses and more
 
  • Links to Crystal report writer
 
  • Supports major e-mail systems
 
  • Outlook integration
 
   
Improve productivity
Netkeeper's fully integrated customer relationship management solution is easy to use and has the resources your company needs to compete more effectively. 		 
   
Close more sales
Keep track of your leads with NetKeeper's customizable Sales Pipeline. Manage leads to sales at every step of the way. Use groups and keywords for customer development and profiling, sale's and marketing campaigns, training and more. 		 
 
Easy access to vital customer information
NetKeeper CRM improves the efficiency of your sales and technical staff and managers. NetKeeper allows easy access to customer service records, contact information,assigned assets and sales development. 		 
   
Easy to customize
NetKeeper is highly customizable to fit your organization. 		 
   
Reduce support time and control costs
NetKeeper CRM is a complete help desk and continuously monitors and responds to problems immediately. NetKeeper reduces operational costs. 		 
   
Supports worldwide data replication -
Business and technical staff have access to NetKeeper from anywhere in the world to all program data on portable computers or hand-helds even when they are not connected to the main database. NetKeeper enables the staff to work while at a customer site or when there are no connections available to the corporate WAN or WEB. 		 

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