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NETKEEPER INTERNET TECH PORTAL

NetKeeper Internet Tech Portal for Remote Access Enhances Call Center Productivity
Netkeeper Internet Tech Portal gives mobile technicians 'real-time' seamless remote access to NetKeeper Help Desk and CRM software to provide uninterrupted customer support.

  

 
 

 


 

Technicians can work from a locally stored database when they are unable to connect to the WEB. NetKeeper requires no additional training or software distribution. The same screens displayed on the LAN are displayed on the WEB simply because it is the same executable that is run in both cases. NetKeeper requires no software installation either at the LAN workstation or at the remote user (except for a JAVA® enabled browser). This is zero administration operation and provides an efficient and cost effective solution.

NetKeeper Internet Tech portal uses the same company interface for the WEB, LAN or WAN. Technicians have the ability to provide fast, accurate and reliable customer service because the Tech Portal gives the mobile technicians access to the same information available at their home base.

NetKeeper Internet Tech Portal Delivers Significant Business Benefits
NetKeeper Internet Tech Portal's thin-client architecture delivers significant business benefits including fast and easy installation, low cost of ownership and maintenance and a reduction in administration costs. The thin-client architecture permits World Wide Data Replication for quick deployment resulting in access to customer data even when the technician is not connected to the main database. The NetKeeper Tech Portal is an instant gateway to the technician's personalized interface. The mobile technician not only has the ability to access all pertinent account and product information, but also has the capability of automatically upgrading the information database. Because of NetKeeper's 'real-time' access to the network's database, mobile technicians can quickly execute many functions to service customers including but not limited to creating new service requests, accessing the SolutionsKeeper database, tracking the progress of the service call and managing assigned service requests. All relevant information is at the technician's fingertips even when working at a customer site or when there are no connections available to the corporate WAN or WEB.

NetKeeper's Internet Tech Portal requires no additional software distribution
NetKeeper's Internet Tech Portal requires no additional software distribution because the database can be accessed from any remote workstation. Moreover, there is no additional training required because the Tech Portal reaches the same screens for both the WEB and corporate LAN. The Tech Portal allows field agents and technicians to conduct productive deployment of services because of the ready availability of significant information about the customer.

The Tech Portal creates a flexible and tailored solution and is an indispensable tool for the mobile technician and extends the boundaries of the company's staff to include inside, mobile and remote users.

Requires no additional training or software distribution
The same screens displayed on the LAN are displayed on the WEB simply because it is the same executable that is run in both cases! NetKeeper requires no software installation either at the LAN workstation or at the remote user (except for a JAVA® enabled browser). This is zero administration operation and will provide a Help Desk with an efficient and cost effective Help Desk.

To access NetKeeper Internet, users simply point their browsers to the URL where NetKeeper Internet is installed. Note: The WEB interface can also be customized to support non standard WEB devices such as WEB phones, PDAs and similar devices.

Deployment
Both the LAN portal included in NetKeeper Help Desk and CRM software and WEB access can be deployed with a single 32bit executable. The WEB access has the advantage that it does not require the techs to log into the server where the Help Desk data is located.

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REQUIREMENTS
The NetKeeper Internet console will run on any system that meets the minimum system requirements for Windows® 2000, NT or Windows XP. Requirements are: · Windows NT or Windows 2000, 32 (or more) Megabytes of RAM recommended. · Minimum of 7 to 13 Megabytes free hard disk space, depending on the Setup options you select. Clients can run under any platform with an available WEB browser. NetKeeper executes comfortably on computers that meet only the minimum requirements for these browsers. It will also run on other browsers · Microsoft Internet Explorer 4.0x or · Netscape Communicator 4.0 or later The program's performance on a high-speed intranet is very good and will be comparable to a "regular program".

 

 

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