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This FAQ listing is automatically generated from your service data by NetKeeper Help Desk Captain SQL or NetKeeper CRM SQL, NetKeeper Help Desk Pro or NetKeeper Help Desk Admiral or NetKeeper Help Desk Captain. Think how useful this can be to your help desk! You can customize these WEB pages to match the look and feel of your WEB. You select how many entries display here. The most requested questions are at the top of the list.

FREQUENTLY ASKED QUESTIONS

Rank Description
1 NetKeeper Captain - Errors / Problems: Damaged or corrupt data files on legacy systems
2 NetKeeper Captain - CapCom - Email and Page communications Server: CapCom won't send Email
3 NetKeeper SQL CRM / Captain - Installation Captain or CRM SQL Version: Initial Questions
4 NetKeeper SQL CRM / Captain - Crystal Reports: Reports won't run
5 NetKeeper Express V6 - Audits: How to do an audit
6 NetKeeper Captain - CapCom - Email and Page communications Server: Setting up CapCom
7 NetKeeper Captain - Reports: How to create a report
8 NetKeeper Express V6 - Audits: How to setup the audit in an NT network
9 NetKeeper Captain - Reports: Can't run a report
10 NetKeeper Captain - Errors / Problems: 45 - Error 45 File not found / Invalid file name
11 NetKeeper Captain - Internet: Installation questions
12 NetKeeper Express V6 - Errors: 0 (zero) max users in help and about.
13 NetKeeper Express V6 - Audits: How to create a collection diskette
14 NetKeeper Captain - Installation: How to setup the Email system
15 NetKeeper Express V6 - Reports: Problems running reports
16 NetKeeper Captain - Upgrades: Upgrading to version 6.16
17 NetKeeper Express V6 - How To: How to use Software Adminstration and the Approved Sofware lists
18 NetKeeper Captain - Errors / Problems: 46 Error 46 Key File Must Be rebuilt
19 NetKeeper SQL CRM / Captain - Converting data from standard versions: How to convert from ISAM to SQL
20 NetKeeper Captain - HD Mail: To: and From: fields are blank
21 NetKeeper SQL CRM / Captain - Installation Captain or CRM SQL Version: Migrating from Captain ISAM
22 NetKeeper SQL CRM / Captain - Email / Page: Initial Setup
23 NetKeeper SQL CRM / Captain - Email / Page: Email is not sent
24 NetKeeper Captain - Errors / Problems: GPF on FastSearch
25 NetKeeper Captain - How to: How to customize screen fields
26 NetKeeper Captain - Upgrades: Upgrading to version 6.32
27 NetKeeper Captain - CapCom - Email and Page communications Server: CAPCOM program locks up
28 NetKeeper Express V6 - Audits: How to audit a Novell Network
29 NetKeeper Captain - Reports: How to modify a report
30 NetKeeper Captain - Errors / Problems: 40 Duplicate record
31 NetKeeper Captain - Alpha Pager: Can't get pager to call out and send pages
32 NetKeeper Captain - Operation: How to delete service requests
33 NetKeeper Captain - Errors / Problems: 47 Invalid Record Declaration
34 NetKeeper Express V6 - Audits: Software audit runs but there is not data to analyze
35 NetKeeper Express V6 - Audits: Problems running audit in NT networks
36 NetKeeper Captain - Reports: How to create a range in a report
37 NetKeeper Captain - Errors / Problems: Slow Operation in WIn NT
38 NetKeeper Express V6 - Errors: GPF when running NKAudit
39 NetKeeper SQL CRM / Captain - Errors / Problems: Screen is not drawn correctly
40 NetKeeper SQL CRM / Captain - Errors / Problems: Can't login to the SQL database
41 NetKeeper Captain - Errors / Problems: 36 - Invalid data file
42 NetKeeper SQL CRM / Captain - Installation Captain or CRM SQL Version: Updating or upgrading NetKeeper Captain or CRM SQL programs
43 NetKeeper SQL CRM / Captain - Errors / Problems: 47 Invalid error declaration. Error code while opening a table
44 NetKeeper SQL CRM / Captain - How do I: Customize the program
45 NetKeeper Captain - HD Mail: E-mail is not processed by HD Mail
46 NetKeeper Captain - SolutionsKeeper - Operation: How to create an attachment to an external document
47 NetKeeper Express V6 - How To: Run a Software Audit
48 NetKeeper SQL CRM / Captain - Installation Captain or CRM SQL Version: Problems running SQL scripts
49 NetKeeper SQL CRM / Captain - Crystal Reports: How to design or fix report created by customer
50 NetKeeper Captain - Errors / Problems: Can't open NetKeeper Help Desk Captain
51 NetKeeper Captain - How to: Use SolutionsKeeper
52 Report Writers - Creating Reports: Date calculations
53 NetKeeper Express V6 - Errors: 1113: error writing to the PC Information file
54 NetKeeper Captain - NetKeeper Supervisor: Setting-up NetKeeper Supervisor
55 NetKeeper Captain - Installation: W95 + W NT redirector problems. Check that the right derirector is installed
56 NetKeeper Captain - Errors / Problems: Damaged or lost security or Tech files
57 NetKeeper Express V6 - Audits: Hardware Audit Lockup during the audit
58 NetKeeper Captain - Installation: Updating a product
59 Report Writers - CWRW 2003: How to create the first report
60 NetKeeper Captain - Reports: How to install the reports
61 NetKeeper Express V6 - Errors: Error 2, files not found or cannot create file
62 NetKeeper Captain - Use: What is the default password for lookups?
63 NetKeeper Express V6 - Errors: Error 36 - Invalid Data File
64 NetKeeper Captain - Errors / Problems: Error 36 Invalid data file
65 NetKeeper Express V6 - Operation: Data is in another server and program load is slow
66 NetKeeper Captain - Reports: Error 47 - Cannot import file - invalid or mismatched record declaration
67 NetKeeper Captain - Internet: How to setup Internet Broker
68 NetKeeper Express V6 - Audits: NT issues and setup
69 NetKeeper Express V6 - Reports: How to install std reports
70 NetKeeper Help Desk Pro - Installation: Upgrade questions
71 NetKeeper Help Desk Pro - Errors: 704: Lead WO is out of sync, reselect or update Lead Work Order
The Lead Work order has been changed and you are trying to cancel the change. The update to the Work Order has already been done and if you cancel now the service call record would be out of sync with the Work Order record. Solution undo the changes to
72 NetKeeper Captain - Errors / Problems: Call to undefined dynalink
When running automatic page system
73 NetKeeper Captain - Use: How to use Software Admininstration
74 NetKeeper Captain - Errors / Problems: Some calls not listed on the Service Calls by Help Desk Tech Screen
Not all calls listed in the service call screen are listed in the list by tech screen. Calls missing were user entered
75 NetKeeper Captain - Errors / Problems: Program is making an invalid call to a dynamic link program
76 NetKeeper Express V6 - Upgrades: General upgrade problems
77 NetKeeper Captain - Errors / Problems: Scrambled screen
78 NetKeeper Express V6 - Audits: Software audit (32 bit - nkaudit.exe) won't work, nothing is collected.
79 NetKeeper Captain - Installation: Bad disk
80 NetKeeper Captain - Lockups: lockups
81 NetKeeper Captain - Installation: Importing Data
82 Report Writers - General: Lost Report Writer serial number
83 NetKeeper Captain - CapCom - Email and Page communications Server: CapCom won't send pages
84 NetKeeper Help Desk Pro - Errors: Files deleted by mistake - user deleted one or more files
85 Report Writers - Creating Reports: How to create groups for subtotals and reset the total when the group ends
86 NetKeeper SQL CRM / Captain - WEB: Application will not display on the browser
87 NetKeeper Captain - Errors / Problems: Group E-mail functions
88 NetKeeper Captain - Errors / Problems: 5 Access denied
89 NetKeeper Captain - SolutionsKeeper - Operation: How to setup Solutions
90 NetKeeper Captain - HD Supervisor: Installation
91 NetKeeper SQL CRM / Captain - How do I: Build SolutionsKeeper data
92 NetKeeper SQL CRM / Captain - Errors / Problems: Insufficient Rights
93 NetKeeper SQL CRM / Captain - How do I: Set access levels
94 NetKeeper SQL CRM / Captain - Errors / Problems: Program will not start
95 NetKeeper SQL CRM / Captain - How do I: Create a service request template
96 NetKeeper SQL CRM / Captain - Installation Captain or CRM SQL Version: Where is my serial number and user code?
97 NetKeeper SQL CRM / Captain - Errors / Problems: Program locks up
98 NetKeeper SQL CRM / Captain - Errors / Problems: Fractional truncation (01004)
99 NetKeeper SQL CRM / Captain - Pre sales information: Custom Changes
100 NetKeeper SQL CRM / Captain - Creating Reports: Table Links - Linking related tables
101 NetKeeper SQL CRM / Captain - Creating Reports: How to create a report
102 NetKeeper User Portal III ASP - Installation: Installation IIS6
103 NetKeeper SQL CRM / Captain - Errors / Problems: Text search is not working
104 NetKeeper SQL CRM / Captain - Email / Page: Multiple copies of the same e-mail received
105 NetKeeper Express V8 - Errors / Problems: Processor will not process nkd files
106 NetKeeper SQL CRM / Captain - How do I: Send e-mail when the case closes
107 NetKeeper SQL CRM / Captain - How do I: Relate two NetKeeper tables for reports or building a custom view
108 NetKeeper SQL CRM / Captain - How do I: Enable the drill down option for the Super Case
109 NetKeeper SQL CRM / Captain - HD Mail: Setup questions
110 NetKeeper SQL CRM / Captain - WEB: Installation
111 NetKeeper SQL CRM / Captain - How do I: Set up the inventory
112 NetKeeper SQL CRM / Captain - Errors / Problems: Screen customization will not work properly
113 NetKeeper SQL CRM / Captain - Errors / Problems: Date entered or date changed is blank
114 NetKeeper SQL CRM / Captain - Installation Captain or CRM SQL Version: Re-install NetKeeper
115 NetKeeper SQL CRM / Captain - Errors / Problems: Can't delete a record (row)
116 NetKeeper User Portal III ASP - Errors / Problems: Can't connect to the database
117 NetKeeper SQL CRM / Captain - Errors / Problems: Reports won't run
118 NetKeeper Captain - Reports: Error 53 -
119 NetKeeper SQL CRM / Captain - WEB: Application will run but not display graphics or data
120 NetKeeper Captain - Internet: Other Operating problems
121 NetKeeper Express V6 - Audits: Problems running the Poll function
122 NetKeeper Captain - HD Mail: Outlook displays "incorrect profile name"
123 NetKeeper Captain - Internet: ISAPI version of the broker will not work
124 NetKeeper Captain - Operation: Purging service request records
125 NetKeeper Captain - Errors / Problems: Slow operation on Novell servers
126 NetKeeper Captain - Printing: Error 2 (file not found) when printing a report
127 NetKeeper Captain - Errors / Problems: 53 - error 53
128 NetKeeper Captain - End-user self-help - HELPDESK.EXE: Can't change the FORM screen using CTRL+S
129 NetKeeper Express V6 - Errors: 47 Error -- Invalid record declaration
130 NetKeeper SQL CRM / Captain - Installation Captain or CRM SQL Version: Unable to connect to SQL server
131 NetKeeper SQL CRM / Captain - Email / Page: Send to multiple e-mail addresses
132 NetKeeper SQL CRM / Captain - Errors / Problems: Priority Label does not display on one or more screens.
133 NetKeeper SQL CRM / Captain - Errors / Problems: Insert error due to duplicate key
134 NetKeeper SQL CRM / Captain - Errors / Problems: Disconnected from SQL server
135 NetKeeper SQL CRM / Captain - How do I: Send mail to the reporting user when opening a new request
136 NetKeeper SQL CRM / Captain - Installation Captain or CRM SQL Version: How to enter the serial number and code
137 NetKeeper SQL CRM / Captain - Errors / Problems: Can't insert new entry or can't insert beacuse it creates a duplicate key
138 NetKeeper SQL CRM / Captain - Importing data from file server data: Duplicate constraint errors
139 NetKeeper SQL CRM / Captain - Errors / Problems: Only one user can login to the program even though I have a license for many users
140 NetKeeper SQL CRM / Captain - How do I: Move the SQL database to another PC or laptop
141 NetKeeper SQL CRM / Captain - Installation Captain or CRM SQL Version: Setting up the Inventory and linking to external physical inventory data such as NetKeeper Express
142 NetKeeper SQL CRM / Captain - How do I: Import Contact data from other sources
143 NetKeeper Captain - Installation: Lost disk or manual
144 NetKeeper Express V6 - Audits: Can't share event log or can't find a file when starting the audit
145 NetKeeper Express V6 - Operation: Other
146 NetKeeper Express V6 - Upgrades: NetKeeper Express license upgrade - add users
147 NetKeeper Captain - Installation: How to use remote executables and point to data in another server
148 NetKeeper Express V6 - How To: Create a wild card for software recognition
149 NetKeeper Captain - Errors / Problems: Program adds blank calls that have no date entered
150 Report Writers - Problems running reports: Report runs but no data is displayed
151 NetKeeper Captain - Errors / Problems: Auto-increment file error
152 NetKeeper Help Desk Pro - Errors: Server Crash
153 NetKeeper Captain - Errors / Problems: 2 File not found
154 NetKeeper Captain - Installation: Sharing file hints
155 NetKeeper Captain - CapCom - Email and Page communications Server: How to set the priority so that only some Emails or pages are sent
156 NetKeeper Captain - SolutionsKeeper - Operation: How to copy SolutionsKeeper
157 NetKeeper Captain - How to: Export an existing netkeeper datafile to an ASCII file.
158 NetKeeper Captain - Installation: Upgrades
159 NetKeeper Express V6 - Errors: 46 Invalid key file
160 NetKeeper Express V6 - Operation: Incorrect version
161 NetKeeper Captain - Reports: Service Request form does not show Assign To or notes
162 NetKeeper Captain - Errors / Problems: 200 : Incorrect Login
163 NetKeeper Help Desk Pro - How To: Export a table (file) to ascii format
164 NetKeeper Captain - Installation: Set up the end-user entry programs
165 NetKeeper Captain - Operation: Can't start NetKeeper Help Desk Captain
166 NetKeeper Captain - How to: Add a custom logo to the purchase order form
167 NetKeeper Captain - Printing: Can't select printer device for reports created with the Clarion Report Writer
Reports print only to the default print device in windows
168 NetKeeper Express V6 - Data Merge: Data merge is not working
169 NetKeeper Help Desk Pro - Installation: Error 47
170 NetKeeper Express V6 - Audits: Configuration audit not recorded in admin screen
171 IP Setup - Tests: IP basic setup test
172 NetKeeper Captain - Errors / Problems: 211: No link to contact
When trying to display user service call history
173 NetKeeper Help Desk Pro - Operation: How to move HDPRO to another server
174 NetKeeper Express V6 - Errors: Equipment records are disappearing from my files
175 NetKeeper Express V6 - Errors: Error 4, Too many open files
176 NetKeeper Captain - Lockups: NetKeeper CapCom appears to lock up after enabling the comm server
177 NetKeeper Express V6 - Audits: Lost software audit data
178 NetKeeper Express V6 - Audits: Software audit never ends
179 NetKeeper Captain - Use: How to export data
180 NetKeeper Help Desk Pro - Reports: How to create a report
181 NetKeeper Help Desk Pro - Errors: Error 5 - Access denied
182 NetKeeper Express V6 - Reports: Requested a custom report
183 NetKeeper Express V6 - Operation: Learn new type does not automatically update other PC entries
184 Report Writers - General: Newer Version (XXXX) of CWRW or CWPRINT required to load this TXR
185 NetKeeper Y2K - Windows - Operation: Test returns "Failed" but PC is year 2000 compatible
186 NetKeeper Captain - Reports: Would like new report
187 NetKeeper Express V6 - Audits: Merging data from standalone PC
188 NetKeeper Captain - Lockups: Slow down when more than one user is using Captain
189 NetKeeper Help Desk Pro - Operation: Email operation
190 NetKeeper Captain - Errors / Problems: Insufficient access rights
191 NetKeeper Captain - Errors / Problems: SolutionsKeeper displays the wrong category/sub category title
192 NetKeeper Captain - Errors / Problems: 35 Record not available
193 NetKeeper Captain - Printing: Report Not Found
nkcapr1.txr (contact labels group)
194 NetKeeper Captain - IDS OLE Mail: Will not work when Outlook Express is installed
195 NetKeeper Express V6 - Errors: Data file is compressed
196 NetKeeper Y2K - DOS - FAQ: Interrupted manual audit and audit won't continue. Running under w95
197 NetKeeper Help Desk Pro - Errors: Error 2 - File not found
198 NetKeeper Express V6 - Audits: Audited machine records are disappearing from the equipment list
199 NetKeeper Express V6 - Audits: File time stamp test is pending
200 NetKeeper Express V6 - Errors: Can't share event log when running audits
201 NetKeeper Express V6 - Errors: Path not found while performing software audit
202 NetKeeper Captain - Use: How to use Keywords
203 NetKeeper Captain - Internet: How to build a short alias for the long broker command string?
204 NetKeeper Y2K - Windows - Operation: Can I use the Y2K product with a network logon
205 NetKeeper Express V6 - Audits: Some Pentium II and Pentium Pro are being reported as 486+ computers
206 NetKeeper Y2K - Windows - Errors: Missing nwcalls.dll
207 NetKeeper Express V6 - Audits: If I load the hardware audit utility from a remote server and run it on my PC do I audit the remote server?
208 NetKeeper Express V6 - Operation: Import / Export data to Excell
209 NetKeeper Captain - Operation: How to export / Import to MS Excel
210 NetKeeper Y2K - Windows - Operation: How to setup Y2K audit or reaudit of workstations
211 NetKeeper Help Desk Pro - Upgrading: How to upgrade
212 NetKeeper Help Desk Pro - Errors: txp file requires a new version of cwrw or cwprint, when trying to run a report from a NK program
213 NetKeeper Captain - Use: How to link the LAN inventory to an asset
214 NetKeeper Express V6 - Errors: Incorrect login name
215 NetKeeper Help Desk Pro - Errors: SRCEL03 : Unable to add lead WO
216 NetKeeper Express V6 - Audits: Hardware audit runs but audit is not recorded
217 NetKeeper Captain - Errors / Problems: 37 File not open
218 NetKeeper Help Desk Pro - Errors: 2 Failed to start program - DOS programs maty require a PIF. Win programs need an extension
219 NetKeeper Express V6 - Errors: 0 (zero) reported as EquipID
220 NetKeeper Help Desk Pro - Operation: Accidental data deletion
221 NetKeeper Purchase Order - Printing: PO Comment splits words when printing the PO Long form or displaying the comment on screen.
222 NetKeeper Captain - Installation: Installation over demo problem
223 NetKeeper Express V6 - Errors: Cannot enter more than 99M in extended or expanded memory in the Equipment update screen
224 NetKeeper Captain - Installation: Can't get NkExpress to run or NkExpress shows a different list of stations
225 NetKeeper Help Desk Pro - Installation: Email setup
226 NetKeeper Express V6 - Errors: Software audit analysis locks up when attempting to add a record to the approved list.
227 NetKeeper Help Desk Pro - Operation: Program Won't start
228 NetKeeper Y2K - Windows - Errors: Error 33 Record not available
229 NetKeeper Captain - version features: v5.58
230 NetKeeper Captain - Errors / Problems: Customer site network problem
231 NetKeeper Help Desk Pro - Operation: Can't see entry fields. Entry fields appear as blanked
232 NetKeeper Purchase Order - Printing: Line too shor when printing PO Captital equipment data
233 NetKeeper Captain - Lockups: NetKeeper Captain locks up when viewing comm requests from the main console
234 NetKeeper Captain - Reports: Damaged report library
235 NetKeeper Express V6 - Errors: Unable to find file SCSRT.PIF
236 NetKeeper Express V6 - Errors: Optional report writer not available
237 NetKeeper Help Desk Pro - Errors: Error 36 - Invalid data file
238 NetKeeper Help Desk Pro - Operation: Key needs to be rebuilt
239 NetKeeper Help Desk Pro - Upgrading: HDSYSTEM is invalid
240 NetKeeper Captain - Use: How to automate "Self Serve" Help desk functions
241 NetKeeper Captain - Use: What is the ditto key
242 NetKeeper Help Desk Pro - Installation: Can't start HDPRO
243 NetKeeper Captain - Reports: How to create a report from the feedback area
244 NetKeeper Captain - Installation: Startnkw locks up
245 Report Writers - General: Error 47 - database mismatch running a report 2 line 3 line
ClarionReport Writer v2.0
246 Report Writers - General: Files are missing and can't run reports
247 NetKeeper Captain - Use: Can I use UNC to name paths?
248 NetKeeper Express V6 - Errors: 43 Record is locked
249 NetKeeper Express V6 - Audits: How to do a field audit - audit stand-alone PCs
250 NetKeeper Express V6 - Operation: Software audit analysis does not report the correct software
251 NetKeeper Express V6 - Audits: AT Type not on file - after auditing PC
252 NetKeeper Express V6 - Operation: How to clear the NetKeeper Express Database
253 NetKeeper Express V6 - Errors: 1112: Exe, batch file or PIF not Found: XXXXXX
254 NetKeeper Express V6 - Y2K Audits: Automating the Y2K audit
255 NetKeeper Express V6 - How To: Change or modify a screen
256 NetKeeper Captain - Upgrades: How to upgrade report libraries
257 NetKeeper Captain - IDS OLE Mail: How to setup OLE mail server
258 NetKeeper Captain - How to: Export data to a dbase table and import - it back
259 NetKeeper Captain - Errors / Problems: Email messages get truncated
260 NetKeeper Captain - Upgrades: My standard service requests have disappeared, but the categories and subcategories are still there
261 NetKeeper Captain - Internet: How to use the broker as a service using the dll version
262 NetKeeper Captain - How to: How to delete a tech in Help Desk Captain
263 NetKeeper Express V6 - Y2K Audits: Is the manual Y2K hardware test required.
264 NetKeeper Captain - Upgrades: Problems running CFIL
265 NetKeeper Captain - Errors / Problems: Damaged or missing dll
266 NetKeeper Express V6 - Errors: File is locked
267 NetKeeper Express V6 - Errors: 33 Record not available
268 NetKeeper Captain - Operation: End-user module operation
269 NetKeeper Captain - CapCom - Email and Page communications Server: Call-back home feature is triggered
270 Report Writers - Creating Reports: Could you tell me if I can use wildcards (like *, ., % or _) in the reportwriter. When I start a report a runtime field should appear, and when you leave it blank, I'd like to see all the items.
271 Report Writers - General: Printing to a file
272 NetKeeper Captain - How to: Change the Contact Lookup Button on the service request screen to display the contact list and not the organization list
273 NetKeeper Captain - Upgrades: Custom change - request
274 NetKeeper Express V6 - Errors: Out of Environment space
275 NetKeeper Captain - How to: Lookup the contact data when entering a service request
276 NetKeeper Captain - How to: Replace the standard report for service call and purchase order with custom reports
277 NetKeeper Express V6 - Errors: Error 5 - access denied
278 NetKeeper Captain - Operation: Configurable lists - setting up
279 NetKeeper Captain - Demo: Demo version 6.16 returns error 47
280 NetKeeper Captain - IDS OLE Mail: How to use with GroupWise 5.2
281 NetKeeper Captain - Errors / Problems: Program GPF or fails
282 Accessing Tecnical Support - End user tech support: How to request technical support
283 NetKeeper Captain - Errors / Problems: Deleted one or more files by mistake
284 Report Writers - Problems running reports: Error 47
285 NetKeeper Captain - How to: View the software audit results from Express from NetKeeper Help Desk Captain
286 NetKeeper Captain - Upgrades: Upgrading to version 6.31
287 NetKeeper Captain - Errors / Problems: Invalid notes or to-dos attached to a service call
288 NetKeeper Captain - How to: How to track complex service requests such as work orders
289 NetKeeper Express V6 - Audits: Set intervals between audits
290 NetKeeper Captain - Errors / Problems: SolutionsKeeper does not display the saved request
291 NetKeeper Help Desk Pro - Errors: Missing dll file
292 NetKeeper Captain - Operation: Is there a limit to the number of entries in a Group?
293 NetKeeper Captain - Reports: How to Email a report
294 NetKeeper Captain - How to: Build or change the address field to display user defined fields
295 NetKeeper Captain - Operation: Lost Administrator password
296 NetKeeper Express V6 - How To: Mass delete entries
297 NetKeeper Express V6 - Reports: Which files list the software per PC?
298 NetKeeper Captain - Errors / Problems: Must be only user when importing text file data
299 NetKeeper Captain - Errors / Problems: Resolution note not displayed in end user module, LAN or internet
300 NetKeeper Captain - How to: Backup and Restore NetKeeper Help Desk Captain
301 NetKeeper Express V6 - Y2K Audits: Manual Y2K audit won't work - gives false negatives
302 NetKeeper Captain - Reports: How to substitute or change the default PO report
303 NetKeeper SQL CRM / Captain - How do I: Print the current list
304 NetKeeper Express V6 - Audits: How to audit an NT / W2K server
305 NetKeeper SQL CRM / Captain - WEB: Can't login
306 NetKeeper SQL CRM / Captain - Errors / Problems: 35 Record not found while populating the contact name on a service request via Ctrl+F
307 NetKeeper SQL CRM / Captain - How do I: Record a product in a Service Request without using the Asset system
308 NetKeeper SQL CRM / Captain - Importing data from file server data: Links to notes or companies not preserved in the import
309 NetKeeper SQL CRM / Captain - Errors / Problems: ID number for call is not re-used if a service request is cancelled.
310 NetKeeper SQL CRM / Captain - Errors / Problems: Record was changed by another station
311 NetKeeper SQL CRM / Captain - Errors / Problems: LAN Inventory does not show detail
312 NetKeeper Express V6 - Audits: Username - how to retrieve
313 NetKeeper Captain - How to: Add a new queue to the queue pick list
314 NetKeeper SQL CRM / Captain - Installation Captain or CRM SQL Version: Error 47 on converting data to SQL
315 NetKeeper Help Desk Pro - Errors: No e-mail is sent
316 NetKeeper Express V6 - How To: Import data
317 NetKeeper Captain - Errors / Problems: Program won't start
318 NetKeeper Tech Support - Request service or consulting: Request on site installation
319 NetKeeper SQL CRM / Captain - Installation Captain or CRM SQL Version: How to connect a win 98 station to SQL
320 NetKeeper SQL CRM / Captain - Errors / Problems: Connecting to both MS SQL Server and Oracle from the same workstation
321 NetKeeper SQL CRM / Captain - Errors / Problems: SQL server error
322 NetKeeper Captain - SolutionsKeeper - Operation: How to send a Solution via Email
323 NetKeeper SQL CRM / Captain - Errors / Problems: Error was experienced during the creation of a record. Violation of unique key constraint. Cannot instert dulpicate key 23000. Record insert error
324 NetKeeper SQL CRM / Captain - Errors / Problems: 107 : Unable to add administrator data -- NetKeeper error message
325 NetKeeper SQL CRM / Captain - Installation Captain or CRM SQL Version: Error 2 on initial program run on a new installation
326 NetKeeper SQL CRM / Captain - How do I: Add a link to a Solution to display a document or an audio visual item
327 NetKeeper SQL CRM / Captain - Errors / Problems: 200 Incorrect login
328 NetKeeper SQL CRM / Captain - Errors / Problems: 21776 the name 'dbo' was not found in the Users collection ....SQL error message
329 NetKeeper SQL CRM / Captain - Errors / Problems: mfc42.dll incorrect version or GPF inside this dll
330 NetKeeper SQL CRM / Captain - Installation Captain or CRM SQL Version: What is the Site ID?
331 NetKeeper SQL CRM / Captain - Email / Page: No e-mail is received
332 NetKeeper Captain - Errors / Problems: SolutionsKeeper displays the wrong text within a service request
333 NetKeeper SQL CRM / Captain - Converting data from standard versions: Can't find dct2.sql
334 NetKeeper Captain - Errors / Problems: 654: Processing internal QSTque
335 NetKeeper Captain - Errors / Problems: Cancel on Close call will close the call
336 NetKeeper Captain - HD Mail: Lock-up / GPF / Page Fault
337 NetKeeper Captain - Reports: How to send a report to the text printer to print a CSV (comma delimited file) or similar.
338 NetKeeper Captain - Errors / Problems: Report won't run or print
339 NetKeeper Captain - IDS OLE Mail: Installation problem
340 NetKeeper Captain - Internet: How to copy the generated FAQ to publish on the WEB
341 NetKeeper Captain - HD Mail: How to attach a service request to a queue
342 NetKeeper Captain - HD Mail: How to include the service request number in the auto-request text
343 NetKeeper Captain - Installation: How to link Nk Express with NetKeeper Help Desk Captain
344 NetKeeper Captain - NetKeeper Supervisor: Can I use priority 0 as a trigger?
345 NetKeeper Captain - CapCom - Email and Page communications Server: E-mail from group functions in NeKeeper Captain are not sent
346 NetKeeper Captain - Errors / Problems: Group members do not display correctly on the Group Profile Dialog (screen)
347 NetKeeper Captain - Customizing: How to customize lists
348 NetKeeper Captain - Customizing: Returning a list format to the original (default) format
349 NetKeeper Captain - How to: Create groups
350 NetKeeper Captain - Upgrades: Upgrading the report writer engine
351 NetKeeper Captain - HD Mail: Installation Questions - HD Mail LAN
352 NetKeeper Captain - Reports: Error 2 File Not Found when running a report The requested file does not exist in the specifed directory
353 NetKeeper Captain - How to: Import data into NetKeeper Help Desk Captain DAT (data) file
354 NetKeeper Captain - How to: Share data in Std Captain installations
355 NetKeeper SQL CRM / Captain - Importing data from file server data: Violation of PRIMARY KEY constarting (key name). Cannot insert duplicate key in object (table name)
356 NetKeeper Captain - Errors / Problems: 05 CTL Main - Internal Error
357 NetKeeper Captain - Errors / Problems: New Call has incorrect information
358 NetKeeper Captain - HD Mail: How to send the case number in the auto-response to the requesting user?
359 NetKeeper Captain - Errors / Problems: 1450 - Unknown error
360 NetKeeper Express V6 - Audits: Polling will not work
361 NetKeeper Captain - HD Mail: Rule setup
362 NetKeeper Captain - Installation: Re-installation problems
363 NetKeeper Captain - HD Supervisor: Can't set setup options or the options disappear
364 NetKeeper Captain - Installation: Installing to a second (or more) workstation - NetKeeper Help Desk Captain
365 NetKeeper SQL CRM / Captain - Errors / Problems: Selecting a Solution from SolutionsKeeper from a service request will "hang" the program and not display the data from SolutionsKeeper
366 NetKeeper Express V6 - Operation: What is the default PW for the lookup fields
367 NetKeeper SQL CRM / Captain - Errors / Problems: 35 Record not found reading administrator data
368 NetKeeper SQL CRM / Captain - Errors / Problems: 35 - Record not found
369 NetKeeper SQL CRM / Captain - Errors / Problems: Memory block free'd twice
370 NetKeeper SQL CRM / Captain - How do I: Formula- build a field formula
371 NetKeeper SQL CRM / Captain - How do I: Assign to a staff who then "appends close" the request. The "append close" will let the initiating staff know that the request is ready to close
372 NetKeeper SQL CRM / Captain - Installation Captain or CRM SQL Version: Only one user can login at a time
373 NetKeeper SQL CRM / Captain - Errors / Problems: NetKeeper Starts, checks the database and goes to the task bar but does not display.
374 NetKeeper SQL CRM / Captain - How do I: Add a column to a list
375 NetKeeper SQL CRM / Captain - How do I: Import Active Directory data
376 NetKeeper Express V6 - Errors: GPF or Lockup in a program other than the nkaudit program
377 NetKeeper User Portal III ASP - Errors / Problems: Invalid Password or Login name
378 NetKeeper User Portal III ASP - Errors / Problems: How to import data from active directory to NetKeeper and use it in the WEB portals
379 NetKeeper SQL CRM / Captain - How do I: Address list - how to operate
380 NetKeeper SQL CRM / Captain - Installation Captain or CRM SQL Version: Walk-through
381 NetKeeper SQL CRM / Captain - How do I: Set up AD (active directory) link to NetKeeper
382 NetKeeper SQL CRM / Captain - Tech Portal 3: Installation
383 NetKeeper SQL CRM / Captain - How do I: Up-grade my copy NetKeeper
384 NetKeeper SQL CRM / Captain - How do I: Set the login string so the MS SQL login does not display
385 NetKeeper SQL CRM / Captain - Email / Page: E-mail to customer is missing TO or FROM data
386 NetKeeper SQL CRM / Captain - Errors / Problems: Cannot update identity column 'table name' (37000)
387 NetKeeper SQL CRM / Captain - Errors / Problems: Phantom blank rows (records)
388 NetKeeper SQL CRM / Captain - Crystal Reports: Which version of Crystal Reports shall I purchase?
389 NetKeeper SQL CRM / Captain - How do I: Change the format of a field on an entry screen (form)
390 NetKeeper SQL CRM / Captain - Errors / Problems: Entry disappears when adding a new entry on a list
391 NetKeeper SQL CRM / Captain - Errors / Problems: When printing a service call, it shows "printing report" and brings up the correct printer, but nothing ever happens.
392 NetKeeper SQL CRM / Captain - How do I: Do a query on the "notes" area of a call?
393 NetKeeper SQL CRM / Captain - Supervisor - SQL: Missing dlls
394 NetKeeper Captain - HD Mail: HD Mail not sending auto-response
395 NetKeeper Captain - Errors / Problems: Express LAN inventory data does not display within Captain
396 NetKeeper SQL CRM / Captain - Errors / Problems: 35 - Record or row not found during login to the program
397 NetKeeper SQL CRM / Captain - Errors / Problems: Cannot insert a Null value into a GUID field.
398 NetKeeper SQL CRM / Captain - Errors / Problems: Accidentally deleted NetKeeper programs
399 NetKeeper SQL CRM / Captain - WEB: Dummy file error when clicking on new call in Customer Portal I (helpdesk.exe)
400 NetKeeper SQL CRM / Captain - WEB: Can't close call from tech portal
401 NetKeeper SQL CRM / Captain - Supervisor - SQL: Assigned to Tech is deleted when a rule is triggered
402 NetKeeper SQL CRM / Captain - Errors / Problems: Can't enter resolution note
403 NetKeeper SQL CRM / Captain - Supervisor - SQL: Supervisor does not send pages
404 NetKeeper SQL CRM / Captain - Installation Captain or CRM SQL Version: Installation Passwords
405 NetKeeper SQL CRM / Captain - How do I: Disable double click lookup in the address field
406 NetKeeper SQL CRM / Captain - Errors / Problems: Buttons or controls missing on the screen
407 NetKeeper Tech Portal III - Errors / Problems: Unable to connect to the tech portal
408 NetKeeper Tech Portal I - Errors Problems: Application hangs when first started
409 NetKeeper SQL CRM / Captain - How do I: Change Wall Paper
410 NetKeeper SQL CRM / Captain - Errors / Problems: CALLing #GWBInsert_XXXXX_2
411 NetKeeper SQL CRM / Captain - How do I: Records in use -- How to enable this option
412 NetKeeper SQL CRM / Captain - Errors / Problems: Connection is busy with results for another hstmt
413 NetKeeper SQL CRM / Captain - Errors / Problems: Unable to see items in filtered To-Do list
414 NetKeeper User Portal III ASP - Installation: Installation - IIS5
415 NetKeeper User Portal III ASP - Errors / Problems: Blank list of requests
416 NetKeeper Tech Portal III - General Questions: Request password to download
417 NetKeeper SQL CRM / Captain - Errors / Problems: Date field displays incorrect data
418 NetKeeper SQL CRM / Captain - Errors / Problems: Sort order displays incorrect or out of sequence data
419 NetKeeper SQL CRM / Captain - Errors / Problems: Can't login to NetKeeper
420 NetKeeper SQL CRM / Captain - CapCom - Communications processor: CapCom locksup and won't send mail
421 NetKeeper Express V8 - Pre-Sales Information: How to Integrate with NetKeeper CRM or Help Desk
422 NetKeeper SQL CRM / Captain - Crystal Reports: Report has an "extra" page at the end
423 NetKeeper SQL CRM / Captain - Errors / Problems: ConnectionRead(recv()) -- Error when accessing Microsoft SQL Server
424 NetKeeper SQL CRM / Captain - Installation Captain or CRM SQL Version: Downloading and installing NetKeeper Captain SQL
425 NetKeeper SQL CRM / Captain - Pre sales information: Information
426 NetKeeper Express V8 - Errors / Problems: Query for Installed In takes too long
427 NetKeeper Express V8 - Installation: NetKeeper Processor failed to install as a service
428 NetKeeper Express V8 - Errors / Problems: Audit did not collect information
429 NetKeeper SQL CRM / Captain - Errors / Problems: 37000 SQLST open xxxxxx
430 NetKeeper User Portal III ASP - Errors / Problems: Requests not listed when displaying data from SolutionsKeeper in the "Click Here to lookup requests" lookup list.
431 NetKeeper SQL CRM / Captain - Errors / Problems: 1,000 ConnectionWrite (send()) -- SQL Error message
Microsoft SQL Error message
432 NetKeeper Tech Portal I - Errors Problems: Can't run the tech portal from WEB browser
433 NetKeeper User Portal III ASP - General Questions: Change default entries
434 NetKeeper Express V8 - Errors / Problems: Audit module (nkaudit.exe) collects data manually but not automatically when run from a loginscript or similar
435 NetKeeper Express V8 - Errors / Problems: 29000 SQL error when logging in to the console

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