Help Desk Techs cannot be deleted in Help Desk Captain if there are cases assigned to the tech or cases in the history file (closed cases)

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Help Desk Techs cannot be deleted in Help Desk Captain if there are cases assigned to the tech or cases in the history file (closed cases)
Document ID : 000-000264 Created: 4/07/1999 Last changed on: 4/07/1999

Help Desk Techs cannot be deleted if they are referenced by either history or open cases. However, the tech can be labled "inactive" so that no new cases are assigned to this tech.

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