SolutionsKeeper provides a very solid knowledgebase foundation. Use SolutionsKeeper to save information about your requests and solutions.

To add data to SolutionsKeeper:

Creating Requests:
* Open SolutionsKeeper
* Right mouse click on Standard Requests
* Click add Category -- enter a category and save it
* Right mouse click on the new category
* Click Add SubCategory -- enter a new sub-category and save it
* Click the [+] box to expand the Request tree
* Right mouse click on the new sub-category
* Click New Request -- enter the request data and save it

Creating Solutions:
* Click on a request to select it. Requests are identified by a small rectangular icon.
* Right mouse click on Suggested Solutions line in the solutions list.
* Click New Solution -- enter and save your solution.

See also : Attaching solutions to requests

This solution text WEB page is automatically generated from your knowledge base and service data by NetKeeper Help Desk Software or NetKeeper CRM software. You can customize the pages to your site's look and feel or even include advertisements.

Powered by NetKeeper^� Help Desk Software
Copyright 1991-2026 Multima Corporation - Conditions of use
Contact us