Attaching Solutions to Requests

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Attaching Solutions to Requests
Document ID : 000-000828 Created:12/15/2003 Last changed on:12/15/2003

The same solution can be used for different requests. A solution may rate very highly for one request and not be very useful for a different service request. You can rate the solution with each type of service request.

� Highlight a Request in the Request list.
� Right mouse click on the Solution to be rated from the Suggestions list.
� Select ATTACH TO REQUEST.
� Enter the Solution's rating and click on OK.
You can also detach the solution in a similar way by selecting DETACH FROM REQUEST.

Note
On the Solutions list, the rating changes and the icon changes color to green. The green icon, for example the green book icon, indicates that the solution has been rated (at least once) for the request. If you re-attach the solution with a different rating, the rating will be a weighted average of the two. The solution rating can change over time and will reflect its relative usefulness.

You can attach as many different solutions as needed to any one request. A solution can be shared by as many requests as applicable and the same solution can have different ratings for different requests.

This solution text WEB page is automatically generated from your knowledge base and service data by NetKeeper Help Desk Software or NetKeeper CRM software. You can customize the pages to your site's look and feel or even include advertisements.