Assign rights to the send mail screen

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Assign rights to the send mail screen
Document ID : 000-000845 Created: 1/14/2004 Last changed on: 1/14/2004
Applies to : Captain SQL 7.x, CRM SQL 7.x

The send mail screen is used when you set the "Display Open/Close mail" in the setup options and you click OK or Close Case from a service request.

To force the display of the "send mail" screen and assign rights:

*-Login as ADM (or sub-admin)
*-Click Service Calls | New Service Call
*-Enter the case data
*-Click OK or "Close Case" (with the Display Open/Close mail previously set)
*-Press Ctrl+R when the "send mail" screen displays to assign access rights

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