Enable the drill down option for the Super Case(master case)

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Enable the drill down option for the Super Case(master case)
Document ID : 000-000894 Created: 8/25/2004 Last changed on: 8/25/2004
Applies to : CRM and Help Desk v8.1 and up

This option will display items of child records of the Master case.

*Start NetKeeper as ADM
*Select Utilities -- SetUp Data
*Click Add New Std settings
*Click Other Settings Table
*Scroll Down till you find the section SCDefaults
*Find the name DrillDownAttach
*Open the item and set the value to 1
This will display all attachments of service requests and other items
Note : You can also enable drill-downs for Notes and To_dos. Use the items
named DrillDownNotes and DrillDownToDo

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