How to create a service request template

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How to create a service request template
Document ID : 000-000900 Created:10/06/2004 Last changed on:10/06/2004
Applies to : netkeeper v7, v8

Repetitive service requests can be quickly created with Service templates. A service template will pre-fill as much information on the new request as is provided by the template.

Any service request can be a template.

To make a service requests a template:
*- open the request
*- click tab 2 - user defined
*- check the Template box
*- save the request

To display the list of templates:
*-Click tools son the top menu
*-Click service request templates

To Use the template
*- open a new call
*- Lookup the user
*- Drag the template from the template list and drop it anywhere on the new service request.

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