NetKeeper Add-Ons 
NetKeeper is a modular system.
Add the following modules to any NetKeeper Help Desk program at any time.

NetKeeper Internet Tech Portal -more information
Technicians have access to service and enter calls from anywhere at any time. Includes data synchronization so that techs can work "off line"

NetKeeper Mobile wireless more information
Technicians on the go are connected to the main help desk to update, modify and receive service requests.

NetKeeper Internet End User Portal - more information
For a true self service help desk for customers to enter, track and solve calls via the internet.   Create a 'virtual help desk' with NetKeeper Internet End Use Portal. NetKeeper Internet creates service calls and retrieves contact information from the NetKeeper database.

NetKeeper HD Mail SQL - more information
Automatic incoming e-mail processing system. Automatically scans incoming mail into specific mailboxes and creates matching service requests in the NetKeeper Help Desk and CRM programs. Directs e-mail to the correct queues. Generates appropriate e-mail replies according to message type and pre-defined rules. Can be used as a stand-alone system, also

NetKeeper HD Mail SQL Pro
All the features of HD Mail plus it parses e-mail information into NetKeeper contact and service request fields in database.

NetKeeper Supervisor - more information
A sophisticated management tool to automate and to monitor the progress of service calls. The Supervisor improves the response time of the help desk staff and prevents calls from "falling through the cracks".