TECHNICAL BULLETIN
1064
Importing Existing Data into the Users File
SUMMARY : Steps to import data into either the HD users area or the NK users area. Both areas are used to store data about system users.
NetKeeper© Help Desk Pro stores user data in the file USERS.DAT. How this file is used depends on how you have setup your service call sets. (See your Help Desk Pro manual for more information about service call sets).
A service call set defines where your service call and "Assign To" user HD data are located and where your inventory data and system user data are located. The "Assign To" users are personnel that can be dispatched to solve problems. The system users are all the company’s employees that you support.
The two basic ways to setup your service call sets are :
- Help Desk Data and Inventory data in one directory
- Help Desk Data and Inventory data in separate directories
To setup your Help Desk Data and Inventory data in one directory :
- Select Support Data from the main menu.
- Select Service Call Sets
- Press Insert to open a blank form
- Enter a descriptive name for the service call set (example : Food Processing Dept. Help Desk)
- Under Set Information enter the drive letter and the path to the directory where the service call data is stored. Don’t forget to start the directory path with a "\" or you will get an error on opening the service call set.
- Under NK Inventory Information and Reports List Information enter the same drive letter and directory path as above.
- Enter N for comm scan unless you also own NetKeeper Automatic Paging or Email servers.
- Press OK to save the data.
- Press Open Set to open the service call set and link to the new directory. An error will be displayed if NetKeeper cannot open one or more files. See below for suggestions on how to solve problems on Opening a new set.
To setup your Help Desk Data and Inventory data in separate directories :
- Select Support Data from the main menu.
- Select Service Call Sets
- Press Insert to open a blank form
- Enter a descriptive name for the service call set (example : Food Processing Dept. Help Desk)
- Under Set Information enter the drive letter and the path to the directory where the service call data is stored. Don’t forget to start the directory path with a "\" or you will get an error on opening the service call set.
- Under NK Inventory Information enter the drive and path to the directory where your inventory and user syste information is stored. You can enter the same drive and directory information for Info Drive and Info Directory.
- Under Reports List Information enter the same drive letter and directory path as above.
- Enter N for comm scan unless you also own NetKeeper Automatic Paging or Email servers.
- Press OK to save the data.
- Press Open Set to open the service call set and link to the new directory. An error will be displayed if NetKeeper cannot open one or more files. See below for suggestions on how to solve problems on Opening a new set.
If NetKeeper reports errors on opening the new set
- Check that you have created the data files in both your Set Information directory and your NK Inventory directory. To create the files move to the new directory and run the data creation programs STARTNK and STARTHD. STARTNK will create all inventory files and STARTHD will create all inventory files. You can also create files one at a time with the CFIL utility.
- Check that you have sufficient file handles available at your workstation. If you get a Too many files open error you need to increase the number of open files available to your workstation. To increate the number of files available :
Open your CONFIG.SYS file
Add or modify the statement FILES=85
Save thte modified CONFIG.SYS file
Modify your Network shell to increase the number of Network file handles
For Novell® networks:
Locate the NET.CFG file and add or modify the line FILE HANDLES = 150
Note that in CONFIG.SYS there are no spaces around the "=" sign but spaces are needed in the NET.CFG file.
- If you get an invalid file error or can’t find memo file error, the installation program may have run out of file handles. You can correct this problem by running either the CSRT or CFIL utility to create or repair the file.
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