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NetKeeper Help Desk Captain Benefits |
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A fully integrated ready to use system right out of the box. No special training is necessary. |
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Thin client design- installs only on the server for easy maintenance |
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True multi user, multi tasking program. Open many screens at the same time. |
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Update and add techs while the help desk is in full operation |
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Modular and scalable system |
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Quick click - One click call entry - enter partial name or company: NetKeeper retrieves complete contact information |
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Reduces support time. One screen - easy access to all information:contacts, previous calls, assigned inventory |
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Customer management features such as training, updates or company mailing list and more. |
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Active directory/Exchange integration**
** SQL version |
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Reduces staff involvement Self service support with the user entry portal |
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Advanced security options to control access screen by screen to the database for each staff member
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"Drag and drop"** or easily add file attachments, graphs, hyperlinks, documents
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NetKeeper Help Desk Captain includes: |
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Complete Service Call Management |
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Manages high call volume quickly and easily |
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Maintains a complete call log history for each contact of calls, solutions,work orders, assigned staff and more |
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Tracks all service requests |
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One click quick access to solutions for service calls |
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Fastsearch - text, keyword search for service calls, solutions and more |
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Customizable fields on forms and lists** |
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User definable fields |
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Builds meaningful statistics of all calls |
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Fully integrated with inventory, LAN audit information, user information & more |
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Tracks equipment history including location changes, tax, leasing and purchase information |
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Tracks equipment and parts costs and charge back rates for work orders |
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Tracks product history for external support ** |
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Pre-defined default priorities for customers, end users and organizations
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Contact Management |
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Tracks contacts by company, site or department |
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Groups contacts in one or more mailing, training, call back, update or other lists. |
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Classifies your customers by one or more keywords. |
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Automatically tracks and retrieves customer calls, notes, To Do’s, service calls, products and training. |
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Tracks customer satisfaction . Feedback for training options, equipment needs and more.
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End User Portal - the Self Service Help Desk
The LAN end user portal is included with the program. The Internet portal is an add on. |
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Handles and responds to a high volume of service requests. |
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Takes pressure off the help desk staff. Lets reporting users enter, watch the progress of their calls and look up solutions. |
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"Free form" service request entry |
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Configurable and customizable |
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Automatic work order creation and tech notification |
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End user access to SolutionsKeeper for self service and Top FAQs
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Tech Internet Portal**
** SQL version |
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An add-on, Techs have the same level of access to the help desk on the Web as on the LAN.
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Knowledge Management SolutionsKeeper - knowledge tree |
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The objective of any help desk system is to solve user requests as quickly, as easily and as efficiently as possible. SolutionsKeeper lets you resolve many service calls quickly. The more you use SolutionsKeeper, the more pertinent and valuable the solutions and information becomes. |
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Automatically generates Web pages with SolutionsKeeper data for techs and ustomers ** |
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Automatically generates different Web pages for customer and tech access |
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Automatically generates Top FAQs to Web**
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LAN Inventory - NETKEEPER EXPRESS
Displays LAN inventory in "real time" for easy access on service call and contact forms
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Automatic Dialer
NetKeeper will dial the customer for you.
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Purchase Order with Inventory control |
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Easy access to all purchase orders and tax and leasing information. |
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Tracks pending & closed purchase orders |
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Builds searchable purchasing history |
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Customizable form - add company |
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Automatically moves received items (even partial receipts) to inventory |
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Allows entry of new vendors & items while creating purchase orders |
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Allows unlimited line item entries on purchase orders. |
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Tracks vendor information
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Tech Notification E-MAIL & PAGING |
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Easy to set up and use paging system and e-mail system |
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Automatically pages or e-mails the assigned technician |
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Activates when a call of predefined priority is entered |
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Requires only one modem for the entire NetKeeper paging system. |
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Send alphanumeric pages from any computer on the LAN
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Reports |
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Standard reports and graphs* for service calls, work orders, purchase orders, customer information, customer satisfaction, inventory and LAN inventory. |
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Fully customizable reports with powerful report writer using any fields in the program. |
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Customizable graphs**, Multiple sort orders, filters etc |
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View reports via Web** |
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Supercase |
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Groups service issues, contacts, technicians into one case
Also used from project management |
